Holiday Season shipping times
As usual I will be taking time off during the holiday season. This year the last day that I will be able to send overseas orders is 1st December, and for UK orders 8th December.
Shipping to all destinations will then commence on 22nd January 2024.
I will be able to take orders during the holiday season and any order will then go out on the 22nd January.
For UK customers only:
For all UK orders shipping is 5GBP. Small orders will be sent via Royal Mail first class post. Larger orders will typically be sent using a courier (DPD or UPS).
For customers elsewhere:
For orders below 50GBP shipping is 6GBP and will be sent by standard untracked air mail. For orders of 50GBP or more, but under 350GBP, shipping is 12GBP and will be shipped using either Royal Mail's 'International Tracked' service or courier (DPD, UPS, or FedEx). For orders over 350GBP shipping is 35GBP and will be shipped using either Royal Mail's 'International Tracked' service or courier (DPD, UPS, or FedEx).
Order Contact Details
Please e-mail your order to Tony Allgood, listing the PCBs and/or the exact components you require and your country. I will then send you an e-mail with the payment details and a confirmation of the final order cost. E-mails are normally replied to within 24 hours within the working week.
A plain text file of the Oakley Sound PCB price list can be found by clicking here. You can use this file to cut and paste into your order e-mail.
Note that the items on this price list are the only items that I sell. If any item is not in that list I do not sell it.
The prices given on this website are in United Kingdom pounds sterling, hereafter referred to as GBP. The pound sterling is the currency of the United Kingdom/Great Britain. Typical exchange rates are around 1.3USD = 1GBP and 1.1Euro = 1GBP. However, be sure to check locally before you place any order.
Order Confirmation and Invoice
When your order is received you will be sent an 'order confirmation' e-mail. This e-mail is headed with your order number and is your order invoice as no paper invoice is included with your order. The e-mail will be sent to the e-mail address you used to place your order which may well be different to your Paypal address. Please check the items listed for purchase and the shipping address within this e-mail and let me know as soon as possible if there are any discrepancies.
I try to ensure that any orders will be shipped within three working days from when the 'order confirmation' e-mail was sent to you. Once your order has been packed and booked with the courier, or posted, you will then receive a 'shipping confirmation' e-mail which will also contain any schematics and a tracking number if applicable. It is not possible to add or delete items from your order once the courier has been booked or the package posted.
Please do not ask for schematics prior to your boards being shipped. Full parts lists are freely available on the project website in the Builder's Guide.
For UK customers:
Small orders are sent via Royal Mail first class which should also normally arrive the following day after posting. Large orders are usually delivered by DPD or UPS which typically arrives the next working day after being collected.
For overseas customers:
Large orders are either sent via a 'tracked and signed for' postal service, or shipped by a courier like DPD or FedEx. They normally take no longer than a week to get to you. Indeed, most take only a few days. Using the tracking number should tell you where your parcel is at any one time. Note that if a signature is required then your parcel may be held at your local depot if they tried to deliver it while no one was there to receive it. The courier should leave a card in these cases but sometimes they don't.
Small orders are sent using the standard postal services and it can be up to two or more weeks for your order to get to you. As these are untracked services there is no way to check the progress of your delivery. If desired, small orders can be shipped using a tracked service for the same cost as my large order service.
If your package has failed to arrive within three weeks of receiving the shipping confirmation e-mail then please let me know.
Payment and General Information
Please note I am not VAT registered. This means that no UK VAT is applied to my prices.
Payment can be made by one of two methods:
1) By PayPal. Here you can pay with your credit card once you have set up an account with them. Payment should be made in pounds sterling (GBP).
I am sorry but I cannot, unless you are known to me, take Paypal if the order value (or group of orders placed over a period of less than one month) exceeds 250GBP. Please e-mail me to get my Paypal account details.
2) Payment by direct bank to bank transfer. Payment should be made in pounds sterling (GBP)
Please note that unless you are in the UK your bank will probably charge a fee for this service. If you are outside the UK you must agree to pay all transfer fees. Because of this, most of my overseas customers abroad use the excellent service at Wise.com which is fast, cheap and safe. E-mail me to get my company bank details. Please e-mail me again once you have instigated the transfer and to let me know your preferred mailing address and contact telephone number.
Credit cards cannot be taken directly, only via Paypal. Please e-mail if you have any further queries about payment.
IMPORTANT: Please e-mail your order first, listing the PCBs and/or the exact components you require and your country, so that I can confirm availability and delivery.
You are responsible for any import taxes or duty payable within your country. These vary and customers are advised to clarify charges with your local customs service prior to ordering. Goods are always marked 'merchandise'. and I do not label items as 'gifts'.
For EU customers only:
Even with a free trade deal between the EU and UK in place, it is not the same as the old 'borderless trading' that was in place before Brexit. All goods going to the EU from the UK, in theory, now require VAT and brokerage fees to be paid by the purchaser. These additional costs will be collected not by me but by the postal service, or courier, prior to delivery. VAT varies from country to country but is typically around 20%. The brokerage fee again varies with delivery service but expect to pay around 10 Euros on top of the VAT charge.
Brexit does not affect orders going to non EU countries.
Returns Policy and Order Cancellation
Please note that 'Oakley Sound Systems' trades entirely independantly of 'Krisp1'. No liability is accepted or implied on any similar goods supplied by Krisp1.
Returns Policy on stock items (PCBs and components)
You are entitled to return any PCBs and parts to me should you find any reason not to accept them. You are allowed ten working days from receipt of the goods to inspect your purchases. Notice to send the goods back to me should be sent by e-mail prior to returning the goods. The return postage costs shall be paid by you and goods must be returned intact and unused. Once the goods have been inspected by me and are deemed as undamaged and unused I will issue a full refund of the purchase price. Should the goods be lost in transit on their way back to me a refund will not be able to be given. You should therefore ensure that the goods are suitably insured for such a loss and that a 'signed for' service is used.
Any PCB and/or parts order may be cancelled from the time of the original payment and up to the moment the courier has been booked or the order has been posted. Once the cancellation has been accepted by me a full refund will be given. However, I cannot be held liable for additional charges or any other fees that may have been incurred in the setting up of payments.
Sorry, but once purchased, any legacy documentation, cannot be 'unpurchased'. In other words, no refunds or returns are available on these products. Please ensure that you really want these items before sending any payment.
The time taken between the receiving of the initial order enquiry and the receiving of the payment is called the 'reserve time'. This is usually very short if the customer is paying with Paypal or Wise, but may take several working days if the customer is paying by bank transfer from outside the UK. During this time the PCBs and parts will normally be reserved for the customer. That is the boards are held aside and are removed from sale. Up to three working days will be allowed as 'reserve time'. If I do not receive payment after this, the board(s) will be deemed as unsold and put back on sale again.
Please be aware that if board stocks are low, an excessive delay in settling payment may mean that the order cannot be completely fulfilled. I will not be held responsible for any losses of any kind due to this situation. I will refund any payment sent for any products not deliverable by me, but I will not pay out for any 'transfer fees' or exchange fees that you may have incurred while raising the payment.
How to Order older issue Documentation and Schematics
Most older documentation is freely available at the legacy support page.
User Manuals and Builder's Guide for most other older issues and legacy modules are available as an e-mail PDF attachment from me at a price of 2GBP per project. Please note that for some older projects I no longer have the documentation.
Please e-mail your order to Tony Allgood, listing the documentation that you require. Remember to give the issue number of the PCB or module as there can be significant differences between issues. I can then let you know if the documentation is available, some are not, and any payment details that you may need to know. I normally try to reply to e-mails within 24 hours during the working week. E-mail me by clicking here or see the contacts page for more details.
All current issue User's Guides, which include building instructions and parts lists, are available on the relevant project page on this site. Schematics of any Oakley Sound projects are only available to purchasers of the PCBs or modules.
Gerber data and board artworks are not available for any Oakley project.
By purchasing any documentation from me you agree not to use this information in any commercial capacity. All schematics and documentation remain the property of Oakley Sound Systems and are not to be redistributed in any form to any other persons. Please respect my work.
See also my disclaimer.